BWCC AmbassadorI am an Executive Director and Principal Consultant with over twenty years of experience across the public and commercial sectors with particular experience in the health, insurance, retail, aviation, banking, manufacturing, mining and professional services industries. In an executive capacity I am the Executive Director and Principal Consultant of AgileXperts - a niche provider of specialised IT consultancy and Expert Witness services. Prior to this I was the Regional Manager and Principal Consultant with IntegrationQA where I worked closely with the Queensland Health Improvement Unit Program Board to lead testing across the iRMS and ieMR MARS projects. Previously as the Principal Consultant with Planit Test Management I worked with clients including the Brisbane City Council, the National Heavy Vehicles Regulator and Aurizon. In this role I also increased turnover from $10k to $450k per month in 9 months. I also have experience providing expert testing and consultancy services to the RTA, Virgin Australia, Caterpillar, Credit Suisse and the Queensland Police Service. Finally, I have a Bachelor Business, a Bachelor of Engineering and certification as a Scrum Master, Prosci Organisation Change Practitioner, and Australian Computer Society Certified Professional. I have also been a speaker at international conferences and was nominated for an Individual Contribution Award at the Australian Software Testing Awards for my work with the Queensland Health Payroll Inquiry.
Russell Dean is a successful entrepreneur, business futurist, and a thought leader with over 30 years of experience in various industries. He is currently the Managing Director of Hype Creations, a full-service digital marketing agency that leverages brands online. His passion is about effective marketing and leadership to inspire and motivate other businesses and individuals to reach their full potential.
Business Development role where key focus is seeking out and developing mutually beneficial relationships with business owners who recognise IT infrastructure is a necessary investment in the growth and success of their business. I gain tremendous satisfaction and results assisting business owners leverage their IT investments to keep their staff motivated and productive, enabling them to keep their labour costs low using the specialist knowledge and expertise of the company I represent.
30+ years in IT relationship management roles with a broad range of experience from direct and indirect account management, solution design, sales, vendor liaison, call center leadership, managing Enterprise IT Service delivery helpdesks, project management and enterprise change management.
Specialties: IT Storage DR & BC Solutions, Business Analysis, Project Management, Helpdesk Call Centre Management & Management of SLA's, Change Management, Customer Relationship Management.